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It is important to us at Officine Creative that you are satisfied with your purchase and we are committed to do our best in order to facilitate returns and exchanges.
Return Process
To return a product through our online store, we kindly ask you to use the Return Form on our website officinecreative.us, or to contact us by e-mail at: contact@officinecreative.us
The Officine Creative team will review the Return Form and email the customer providing a USPS return label that the client shall place on the package and drop off at a USPS location or with a USPS courier. Officine Creative reserves the right to ask for photo proof before authorizing the return of any product deemed as faulty. You may also choose to use any courier service at your expense or return in person at the store for no charge.
Returns are complimentary at our Officine Creative New York City Store, and must be unworn and in original packaging. We reserve the right to refuse or limit returns based on the condition of the product.
Online Returns and Cost:
Return costs will be deducted directly from the refund amount.- U.S.A.: USD $15,00
- CANADA: USD $30,00
Any custom or import duties and taxes, imposed on shipped and returned products from Canada, will be paid by Officine Creative (Delivery Duty Paid). - Other Countries in the Americas (excluding U.S.A and Canada) local shipping fees apply. In case of import duties, customs and local sales taxes, we are unable to predict the charges and the recipient is liable for the payment. The customer may contact their local customs office for more information on potential charges. Please note that any custom or import duties and taxes, imposed on returned products to the U.S.A., will be paid by the Customer. Any eventual Returned Products will be re-delivered by Officine Creative at the same delivery cost to the Customer, as long as our return procedure is followed as indicated.
In order to make a valid and effective return, please follow these conditions:
We will only accept returns or replacement or refund requests solely for Products that were purchased from the Website officinecreative.us. Please note that incomplete, damaged, worn, soiled, or altered items will not be accepted and therefore sent back.
If you need support or further information about Officine Creative Return Policy don't hesitate to contact us: contact@officinecreative.us
Defective Product
If you are unhappy with your purchase and feel that it may be defective due to a manufacturing fault, please contact us through our contact form or by email at ny@officinecreative.us
Please provide as much information as possible concerning the product and the order, including any relevant and detailed pictures.
Officine Creative will review and provide next steps. Products returned because of a defect will be fully refunded, including a refund of the original delivery charges for sending the (defective) item to you and the cost incurred by you in returning the item to us. In case of a defective item, any custom or import duties imposed on returned defective products will be paid by Officine Creative.